ITQAN

ITQAN · SUPPORT

A little help, when you need it.

Help with reading, listening, memorization, and keeping your place.

Contact support

Write in Arabic, French, or English. Include your app version, iPhone model, iOS version, and what happened. Please leave out private notes, recordings, passwords, and other sensitive information.

support@itqanquran.app
Reading without internet

The Hafs mushaf, al-Muyassar and as-Saʿdi tafsir, and the English translation are included for offline reading. Download al-Tabari, Ibn Kathir, Maʿārif al-Qurʾān and Qālūn content before using them offline. Download recitation audio before offline listening. Content checks and iCloud backup need internet access.

A recitation will not download

Check your connection and available storage. Downloads normally use Wi-Fi; enable mobile-data downloads in Itqan’s settings if you want to use cellular data, and check the app’s cellular permission in iOS Settings. Keep the app open while retrying.

The microphone does not work

Choose the recording control during a memorization sitting. If permission was denied, open iOS Settings > Privacy & Security > Microphone and allow Itqan. Recording is optional and temporary; there is no automatic assessment.

Backing up or changing iPhone

Sign into the same Apple Account with iCloud enabled, then open Settings > Backup in Itqan. Check that a backup is available before removing the app or replacing your phone. Turning backup off does not delete an existing copy.

A widget is blank or out of date

Open Itqan once to prepare its daily-ayah content, then add the widget from the iPhone’s widget picker. If it is stale, reopen Itqan. iOS controls when widgets refresh.

A reminder does not appear

Enable the daily reminder in your khatma, allow notifications for Itqan in iOS Settings, and check Focus settings. The reminder is local and is intended for days when that day’s portion remains unread.

Report a text, rendering or audio issue

Please include the riwayah, surah and ayah or page number, plus the reciter or tafsir edition if relevant. A screenshot can help; remove personal information first. We check reported source issues against the verified content.

Price, devices and languages

Quran content, reading, listening, memorization, personal notes and basic sharing are free, with no ads. A one-time Apple purchase unlocks Manuscript permanently. The monthly subscription includes all three artwork editions, Ayah Studio creation, editing and saving, and Studio Sets. Saved individual cards remain viewable and shareable after expiry. Itqan is made for iPhone on iOS 17 or later. The interface is Arabic, French and English; available Quran translations are identified separately by their source.

Removing your information

Delete individual notes or bookmarks using the app’s controls, or delete the app to remove its local data. Offloading can keep data. Manage any iCloud copy separately in your Apple Account’s storage settings. For messages you sent to support, email us with your request.

Tajweed practice

Open Library > Tajweed practice. Monthly support includes four guided practices, with examples for your Hafs or Qalun selection. Practice marks stay on this device after expiry; the practices require an active subscription. The reader, translations, tafsir and tajweed color guide remain free. Practice marks are not a pronunciation assessment.